{"id":4905,"date":"2026-06-01T12:00:00","date_gmt":"2026-06-03T05:40:13","guid":{"rendered":"http:\/\/bihome.pl\/faq\/"},"modified":"2026-06-20T09:06:48","modified_gmt":"2026-06-20T09:06:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/bihome.pl\/en\/faq\/","title":{"rendered":"FAQ \u2013 Frequently asked questions"},"content":{"rendered":"<h2>Frequently asked questions (FAQ)<\/h2>\n\n<h3>How quickly will I receive my parcel?<\/h3>\n<p>Delivery time is indicated on each product card. Products available in our warehouse (marked as shipping within 24 hours or 48 hours) are shipped immediately after receiving the payment. In the case of custom-made products, the delivery time from foreign manufacturers is usually approximately 10-14 business days. We send information about the status of the order via e-mail.<\/p>\n\n<h3>What are the delivery costs?<\/h3>\n<p>We offer orders for orders over PLN 500 <strong>free courier delivery<\/strong> (except for bulk deliveries). In other cases, the delivery cost is PLN 20. Large-size shipments (e.g. large furniture sent on a pallet for safety reasons) involve a fee ranging from PLN 120 to PLN 220, which we inform you about when placing the order.<\/p>\n\n<h3>What account number should I transfer the payment to?<\/h3>\n<p>Payments by traditional transfer should be made to our account at mBank S.A. about number:<br \/>\n<strong style=\"font-size: 16px;color: var(--color-navy)\">64 1140 2004 0000 3302 8028 3862<\/strong><br \/>\nRecipient: bihome Bart\u0142omiej Brzozowski, ul. Por\u0119by 17, 03-037 Warsaw. Please provide your order number in the transfer title.<\/p>\n\n<h3>How can I change or cancel my order?<\/h3>\n<p>If you want to make changes to your order (e.g. change the delivery address, add a product or cancel it), please contact us as soon as possible by e-mail at: <a href=\"mailto:hello@bihome.pl\">hello@bihome.pl<\/a>, providing your order number.<\/p>\n\n<h3>Does subscribing to the newsletter give you a discount?<\/h3>\n<p>Yes! By subscribing to the newsletter on the home page or product card, you will receive a one-time 5% discount code for your first purchase. You will also receive information about our promotions and new products.<\/p>\n\n<h3>How much time do I have to return and to what address should I send the product?<\/h3>\n<p>At bihome.pl you have up to 10 days to return the product <strong>30 days<\/strong> from the moment you receive the shipment. The parcel should be sent to the company's headquarters in Warsaw:\n<div class=\"bihome-info-box\">\n    <strong>bihome Bart\u0142omiej Brzozowski<\/strong><br \/>\n    Returns and Complaints Department<br \/>\n    street Por\u0119by 17<br \/>\n    03-037 Warsaw\n<\/div>\n<\/p>\n\n<h3>Where can I find the return (withdrawal from the contract) form?<\/h3>\n<p>A sample declaration of withdrawal from the contract is attached as Appendix No. 1 to ours <a href=\"\/en\/regulamin\/\">Regulations<\/a>. You can copy it, fill it out and send it to us by e-mail to: <a href=\"mailto:hello@bihome.pl\">hello@bihome.pl<\/a>.<\/p>\n\n<h3>How to complain about a defective product?<\/h3>\n<p>Complaints should be sent by e-mail to the following address: <a href=\"mailto:hello@bihome.pl\">hello@bihome.pl<\/a>. Briefly describe the identified defect and, if possible, attach photos. We will consider the complaint within 14 days and we will inform you about the details of the procedure by e-mail.<\/p>\n\n<h3>Where can I find the Seller's details?<\/h3>\n<p>All Seller details, information about unregistered activities and bank account numbers can be found in the tab <a href=\"\/en\/kontakt\/\">Contact<\/a>.<\/p>\n\n<p>If you haven't found the answer to your question, write to us directly by e-mail: <a href=\"mailto:hello@bihome.pl\">hello@bihome.pl<\/a> \u2013 we will be happy to help!<\/p>","protected":false},"excerpt":{"rendered":"<p>Cz\u0119sto zadawane pytania (FAQ) Jak szybko otrzymam przesy\u0142k\u0119? Czas dostawy jest podany na karcie ka\u017cdego produktu. Produkty dost\u0119pne w naszym magazynie (oznaczone jako wysy\u0142ka w 24h lub 48h) wysy\u0142amy niezw\u0142ocznie po zaksi\u0119gowaniu wp\u0142aty. W przypadku produkt\u00f3w na zam\u00f3wienie czas sprowadzenia ich od zagranicznych producent\u00f3w wynosi zwykle oko\u0142o 10-14 dni roboczych. Informacje o statusie zam\u00f3wienia przesy\u0142amy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7111,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_swt_meta_header_display":false,"_swt_meta_footer_display":false,"_swt_meta_site_title_display":false,"_swt_meta_sticky_header":false,"_swt_meta_transparent_header":false,"footnotes":""},"class_list":["post-4905","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/pages\/4905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/comments?post=4905"}],"version-history":[{"count":8,"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/pages\/4905\/revisions"}],"predecessor-version":[{"id":9260,"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/pages\/4905\/revisions\/9260"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/media\/7111"}],"wp:attachment":[{"href":"https:\/\/bihome.pl\/en\/wp-json\/wp\/v2\/media?parent=4905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}